Shipping

Shipping Information:

Our standard shipping method is ground shipping. We also offer expedited shipping for most items. Your final shipping cost and estimated delivery timeframe will be available at checkout. 
Standard Shipping Details  - 
Expedited Shipping Details - 
 

Shipping Options

DECOUER offers a variety of shipping options. Your shipping choices will depend on the item or items in your order. Below are some details to help you better understand your shipping options: 
Standard Shipping includes delivery by small parcel service.   
Expedited Shipping includes 2 day delivery by small parcel service. Processing time varies by product. Estimated arrival times are available in checkout. 
Express Shipping includes 1 day delivery by small parcel service. Processing time varies by product. Estimated arrival times are available in checkout.

 
Shipping Guidelines

Shipping Method: You may select your own shipping method for most products. Free Shipping promotion uses Standard Shipping only and not all items qualify for free shipping. 
Shipping Time: Amount of time the item is expected to be in transit according to the Shipping Method you choose. 
Business Days: Monday through Friday, excluding public holidays. 
* Saturday delivery is for express Shipping only

 

Return Policy

Standard Return Policy for Jewelry:

Items must be returned in new or unused condition and contain all original materials included with the shipment. 


Jewelry

We accept returns on jewelry within our Standard 30-day Return Policy.
We will only accept items in new, unworn, and non-altered (including sizing) condition. 
We do not accept back specialy customized orders. 
We thoroughly inspect all jewelry items before your refund is issued.


If your item was damaged during shipping or you suspect possible tampering, contact us immediately. Do not discard the box and/or packaging. The carrier will inspect the box and/or packaging to determine liability. 
How to return an item, then follow the steps below:

  • Jewelry with a value of $100 or more should be sent separately, with only one item per package.
  • Use a trackable shipping method. We will request a tracking number for each item.
  • Insure items valued at $500 or more for their full value.
  • For security purposes, do not write on the outside of the package or directly on boxes.

Mail Jewelry returns to:

DECOUER NEW YORK LLC.
535 5th Avenue,18th Floor,
New York, NY 10017


NOTE:
 DECOUER accepts no responsibility, regardless of value, for untrackable or uninsured items. UPS, FEDEX, and USPS each have different tracking and insurance policies. For more information, please contact your preferred carrier.

 

Terms and Conditions

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