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GENERAL
De Couer highlights the sophisticated designs that dazzle with timeless style. Every piece of jewelry is meticulously crafted utmost care. It goes through a thorough quality check at every step and is then taken through certification.Our highly skilled artisans are equipped with immense knowledge of Fine Jewelry which helps us understand your expectations.
All our diamonds have been mined from natural sources and are 100% natural.
All our diamonds have been ethically sourced and are Kimberley Process Compliant.
Every fine jewelry item offered by DeCouer New York is graded by at least two master gemmologists to ensure the accuracy of product details provided. Each item also undergoes thorough Quality Assurance and Quality Control at every step of the manufacturing process in our factory
Yes, all our products come with valid certificates of their own.
A Gemmological Institute of America (GIA), American Gem Society (AGS), or International Gemmological Institute (IGI) diamond certificate assures the value and quality of your diamond. GIA, AGS and IGI are the gold standard in diamond grading. Their reports detail key characteristics of each diamond.
Yes there is no restriction on purchasing multiple products. Just add all the products you wish to buy on to your shopping cart and then click on the "checkout” button.
Naturally occurring diamonds are a wonderment in and of itself, not to mention the fact that they took millions of years to make its way to you. You can make a positive impact on mining communities and families when you purchase a responsibly sourced or traceable diamond.
Carat(ct) is the globally recognized standard for the weight of a diamond or gemstone. Karat(K) is a measure of gold purity.
PRODUCT
The price of the diamond jewlery is determined by the diamond's value which is the carat weight, colour, cut and clarity and the metal used.
Ring size options are available from size 6 - size 9 but if you want to order a special size, you may notify us on decouer.customerservice@gmail.com
Unfortunately not at this moment we do no take custom orders. But we do have large selection of engravable Jewelry that is offered across all our ring and band styles, at no additional cost.
(Click here) to refer to our Ring Sizing Guide.
(Click here) to learn more about our Basic Jewelry Care.
(Click here) for all information related to Shipping in the US.
(Click here) for all information related to International Orders.
Yes, you can. You will receive a soft copy.
Yes, you can. You will be automatically notified when your order is cancelled. The amount will be refunded once we receive the product, i.e. 6-7 working days.
Your jewellery is shipped in durable, tamper-proof box and plastic balloons that ensures that the contents remain intact. Your jewellery is fully insured until it reaches your doorstep, and we ensure that we tie up with reputed and established courier services.
De Couer offers multiple ways to pay the amount securely, it includes
- Debit Cards & Credit Cards
- Net Banking
- Wallets/ PayPal
- Debit Cards & Credit Cards
- Net Banking
- Wallets/ PayPal
There are no hidden costs or additional shipping charges (in US). The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.
RETURN/REPLACE/EXCHANGE
(Click here) for all information related to our Replacement Policy.
1. If the request is initiated after 30 days of order delivery.
2. Product is damaged due to misuse/overuse by the customer.
3. Return attempted without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
For any clarification, please feel free to contact our customer care.
2. Product is damaged due to misuse/overuse by the customer.
3. Return attempted without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
For any clarification, please feel free to contact our customer care.
Sure, we are more than happy to assist wherever possible to satisfy our customers by exchanging items. Unfortunately we cannot accept damaged or engraved items for an exchange. The exchanged piece will be delivered once we receive the other piece and is run through a Quality check.
We offer FREE Return Shipping. You'll be provided with a shipping label and will receive complimentary return shipping on all resizing, exchanges, or refunds for all products.
REPAIRS
In that case, you can if you have confidence in the store that has the qualifications you trust.
DELIVERY AND TRACKING
No, you won't be responsible for any accidents. By chance, the same happens, you can ask for a replacement with a valid proof.
Until your order is ready to be shipped, you can change the shipping address. Please contact our Customer Service team for assistance. For orders that are ready for dispatch, we will be able to reship it to your new address as soon as the consignment is returned back to us.
Yes. On the day of shipment we'll email you shipping confirmation that includes order-tracking information. You'll be notified about the transportation process at every step. You may also access shipping information through your De Couer account.
Shipping is free for all the orders within USA. Details about foreign shipments will be provided while placing the order.
We usually ship all orders within 1-2 business days from the date of purchase.
(Click here) for additional information related to Shipping & Delivery.
CONTACT US
7 Days a week, from 10AM to 6PM
If you need any assistance, you can contact or chat with our customer care between 10 am -6 pm, 7 days a week.
Yes, we do! Check out our latest offers and updates on our pages:
Facebook - https://www.facebook.com/decouer/
Instagram - https://www.instagram.com/decouer_newyork/
Facebook - https://www.facebook.com/decouer/
Instagram - https://www.instagram.com/decouer_newyork/
You may contact us on +777 2345 7885 , +777 2345 7886
