For Shipping Related Information in the US
Standard Shipping to the U.S.

After a long winter indoors, we know that you are excited to transform your living space with re-energized and renewed comfort. Currently, we are offering standard free shipping everyday on U.S. orders shipping to the lower 48 states. This free shipping offer excludes Alaska and Hawaii, P.O. Box or APO/FPO/DPO and International orders.

Most standard orders ship within 1-2 business days. Your final shipping cost and estimated delivery timeframe will be available to you during checkout.

Our standard shipping method is ground shipping. We will ship your order via any of the major mail carriers, including UPS, DHL, FedEx, and the United States Postal Service. At this time we are unable to provide the option to choose your carrier of choice.

Shipping outside US
(content will send later)

Decouer.com accept returns on jewelry within our Standard 45-days Return Policy. We will only accept items in new, unworn, and non-altered (including sizing) condition for return or refund. We thoroughly inspect all jewelry items before a refund is issued to you. If your item was damaged during shipping or you suspect possible tampering, please escalate via email at support@decouer.com immediately. Do not discard the box and/or packaging that your jewelry was shipped in. The carrier will inspect the box and/or packaging to maintain relevant records.

Please follow the instructions on how to return an item:

• Jewelry with a value of $100 or more should be sent separately, with only one item per package. Use a traceable shipping method. We will require and request a tracking number for each item shipped under returns. Insure items valued at $500 or more for their full value. UPS, FedEx, and USPS each have different tracking and insurance policies. For more details, please check with your preferred carrier. For security purposes, do not write anything on the outside of the package.

Returns received in GOOD condition: 40% to 80% refund

• Returned within 45-days as per Return Policy
• Re-storable to "like-new" condition
• Arrived in new, undamaged, original box or case
• Complete with all original parts, links, and accessories
• Sizing, service, alterations, wear, or blemish of any kind that is not refurbish-able.

Returns received in FAIR condition: 20 to 40% refund

• Returned within 45-days as per Return Policy
• Non-refurbish-able cosmetic defects (e.g. scratched or scuffed gold plating/special finishes.
• Missing or damaged original box
• Missing original certificates, manuals, appraisals, and tags

Returns received in POOR condition: NO Refund

• Returned within 45-days as per Return Policy
• Items do not match the original serial number or SKU number
• Missing original box or case
• Missing significant parts, links, or accessories
• Missing original certificates, manuals, appraisals, and tags

NOTE: DeCouer.com accepts no responsibility, regardless of value, for untraceable or uninsured items.

Jewelry Refund Policy:

Returns received in EXCELLENT condition: 100% refund minus $10 inspection fee and shipping.

• Returned within 45-days as per Return Policy
• New, unworn, and needs no refurbishing
• Arrived in new, undamaged, original box or case
• Complete with all original certificates and tags
• No evidence of sizing change, service, alteration, wear, or blemishes of any kind